DCSIMG
 
 

Damaged or lost luggage

Share
Baggage assistance Delayed baggage

In case we are not able to deliver your baggage on arrival, please report to the Lost&Found office before leaving the airport where you will receive the necessary assistance. A P.I.R. (Property Irregularity Report) will be issued and you will receive a copy along with a first necessity kit in case you are not resident at the point of arrival.

You can check the status of your baggage research in the Baggage tracking section.

If your baggage is not found after 5 days from your arrival, please send as soon as possible a fax to +39.06.65433114 with a detailed list of the baggage content (downloadable here) filling all required fields. Your baggage will be searched up to 45 days.

If your baggage is not found after that time range it will be considered lost and you will be entitled to a reimbursement in terms of law.

If you sustained any expenses please fill the online form and send us, within 21 days from the date of delivery of your baggage, any useful information along with the following documentation: 
  • P.I.R. (Property Irregularity report)
  • Baggage tag
  • Ticket receipt and/or boarding pass
  • Proof of first necessity expenses
If you prefer, you may send everything within 21 days by fax to 199-125623 (from Italy only). If you are resident abroad, please see the relevant Alitalia Baggage Customer Relations Office section. Our officers will contact you at the address/number you provided in your report.                

Damaged baggage (procedure for residents in  Italy)

If your baggage is damaged, Alitalia will compensate you on your arrival at the airport, according to the type of damage, in one of the following ways:
  • a coupon that can be used for purchasing tickets for future travel on Alitalia flights
  • a new suitcase with the same features as the one that was damaged, selected from a Bric’s catalogue, a leading Italian company in the luggage sector.
If you prefer a different solution, please fill the online form and send us within 7 days from your date of travel any useful information along with the following documentation:
  • P.I.R. (Property Irregularity report)
  • Baggage tag
  • Ticket receipt and/or boarding pass
  • Original detailed estimate of repairs
  • Statement of non-repairability issued by an official luggage repair shop
  • Commercial value of the non-repairable baggage
If you are resident abroad, please check the relevant Alitalia Baggage Customer Relations Office section. Our officers will contact you at the address/number you provided in your communication. 

Mishandled baggage

 If anything is missing from your baggage, the Lost & Found officer will provide you with a copy of the Property Irregularity Report (P.I.R.).
Please fill the  online form and send us, within 7 days from delivery of your baggage, any useful information along with the following documentation:
  • P.I.R. (Property Irregularity report)
  • Baggage tag
  • Ticket receipt and/or boarding pass
  • Proof of damage
If you prefer, you may send averything by fax: to 199-125623 (from Italy only).
  
If you are resident abroad, please check the relevant Alitalia Baggage Customer Relations Office section. Our officers will contact you at the address/number you provided in your communication.